Insights / Social Housing Benchmark Q3/4 2026
The pressure on customer teams, in numbers.
Complaint costs, pay ranges across live roles, AI adoption and the regulation landing next. Data to 6 October 2026.
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62% of complaints were upheld by the Ombudsman in 2025/26 and £4.8m in compensation was ordered. A Head of role now pays anywhere from £58k to £110k. The 9-page benchmark sets out what that means for customer teams and who housing providers are hiring. Add your details and the report opens straight away.
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