ROLES WE RECRUIT
Customer Success
Recruitment for the leaders who turn a signed contract into a customer worth keeping.
Customer Success Leaders own what happens after the sale: adoption, retention, and the growth that comes from customers getting real value. They protect the revenue you already have and build on it.
Jobs we recruit for
Chief Customer Officer
VP Customer Success
Head of Customer Success
Customer Success Director
Customer Success Manager
Head of Onboarding
Renewals and Retention Lead
Customer Success Operations
Customer Success Leaders own what happens after the sale: adoption, retention, and the growth that comes from customers getting real value. They protect the revenue you already have and build on it.
Jobs we recruit for
Chief Customer Officer
VP Customer Success
Head of Customer Success
Customer Success Director
Customer Success Manager
Head of Onboarding
Renewals and Retention Lead
Customer Success Operations
What good looks like
A strong success function is measured after the sale, not during it. It knows which accounts are growing, which are drifting, and why, long before a renewal date forces the conversation.
Where it fails
Sat too close to sales it becomes a second closing team, too far away and it's support with a friendlier title.
Skills
Reading the commercial signals and the human ones at the same time, and knowing the value your customer gets from your product.
Leaders that succeed:
Create customers who are succeeding using your product. They see a renewal coming months out, not weeks.
FAQs
What does a Customer Success leader do?
A Customer Success leader owns what happens after the sale: making sure customers adopt what they bought, get value from it, and renew. They lead onboarding, account health, retention and expansion, and they are usually measured on net revenue retention and churn.
What is the difference between Customer Success and Customer Service?
Customer Service reacts to problems customers raise, while Customer Success works ahead of them to help customers reach their goals. Service is measured on resolution and effort; Success on retention, adoption and account growth. Many businesses need both, led separately.
How much does a Head of Customer Success earn in the UK?
A Head of Customer Success in the UK typically earns around £60,000 to £110,000, depending on sector, company size and the revenue under management. SaaS and subscription businesses tend to pay at the higher end. Public benchmarks put the national midpoint closer to £51,500, which reflects smaller employers in the sample. (Indicative; confirm against Stellify placement data.)
When should we hire a Customer Success leader?
The right time is usually before churn shows in the numbers rather than after. If renewals are slipping, onboarding is inconsistent, or account growth leans on your sales team, a dedicated Customer Success leader will pay for themselves. Leaving it until retention is a board-level problem makes the fix slower and dearer.
What should I look for when hiring a Customer Success Director?
Look for someone who owns a commercial number and a customer relationship with equal confidence. The strongest candidates build a segmented model that scales, coach a team through difficult renewals, and defend a case for value to a customer's board. Ask for evidence of retention and expansion they have personally moved.
Do you recruit Customer Success roles on an interim basis?
Yes. Stellify recruits Customer Success leaders on permanent, interim and fractional terms, which suits businesses building the function for the first time or covering a gap at pace. Tell us the problem and we will advise on the right shape of hire.
Hiring a customer leader?
Looking for your next role?
Customer Experience Leaders own how it feels to be your customer; the strategy, the journey design and the voice of the customer programme.
Jobs we recruit for
Customer Experience Strategy Lead
Customer Experience Manager