ROLES WE RECRUIT
Customer Insight and Analytics
Recruitment for the leaders who turn customer data into decisions.
Customer Insight and Analytics Leaders own the truth about your customers: the data, the research and the measurement that show what is really happening and what to do about it.
Jobs we recruit for
Head of Customer Insight
Customer Analytics Director
Head of Customer Data
Insight and Analytics Manager
Voice of Customer Analytics Lead
Customer Research Lead
CX Measurement Lead
Data and Insight Consultants
Customer Insight and Analytics Leaders own the truth about your customers: the data, the research and the measurement that show what is really happening and what to do about it.
Jobs we recruit for
Head of Customer Insight
Customer Analytics Director
Head of Customer Data
Insight and Analytics Manager
Voice of Customer Analytics Lead
Customer Research Lead
CX Measurement Lead
Data and Insight Consultants
What good looks like
Insight connects what customers say to what they do, and turns that into data driven actions that power the business decisions.
Where it fails
The team is staffed to produce reports and not to interpret them, so the findings never reach a decision.
Skills
A commercial leader with real analytical depth, able to coach the team and put a finding in front of people who do not work in data.
Leaders that succeed:
They take their team's work into the rooms where the money is spent, and make the customer's voice impossible to ignore.
FAQs
What does a Customer Insight and Analytics leader do?
A Customer Insight and Analytics leader owns how a business understands its customers through data and research. They lead customer analytics, voice-of-customer measurement and research, and they turn what customers say and do into decisions the business can act on.
What is the difference between Customer Insight and Customer Analytics?
Analytics is the quantitative side, the data, models and measurement, while Insight is the wider discipline that adds research, context and the recommendation attached to the numbers. Analytics tells you what is happening; Insight tells you what to do about it. A strong leader joins the two.
How much does a Head of Customer Insight earn in the UK?
A Head of Customer Insight in the UK typically earns around £65,000 to £110,000, depending on sector, data maturity and team size. Businesses with large customer datasets and a board-level focus on measurement pay at the higher end. (Indicative; confirm against Stellify placement data.)
What skills should a Head of Customer Insight have?
The best combine analytical rigour with the ability to make a room act on a finding. They know which metric answers which question, where a method is weak, and how to turn analysis into a recommendation a commercial leader will back. Communication is a core skill here, not a nice-to-have.
Do we need a Customer Insight leader if we already have a data team?
Often yes, because a data team and a customer insight function answer different questions. A data team builds the pipes and the reports; an insight leader decides which customer questions are worth answering and ties the findings to commercial decisions. Without that role, good data frequently goes unused.
How do I know if my customer insight function is working?
A working insight function changes decisions rather than only producing dashboards. If measurement is trusted, reaches decision-makers in time to act, and can point to choices it has shaped, it is earning its place. Where reports are produced but rarely used, the problem is usually leadership rather than data.
Hiring a customer leader?
Looking for your next role?
Customer Experience Leaders own how it feels to be your customer; the strategy, the journey design and the voice of the customer programme.
Jobs we recruit for
Customer Experience Strategy Lead
Customer Experience Manager