Energy, water, telecoms and similar services people cannot switch off. They answer to regulators such as Ofgem, Ofwat and Ofcom, who measure and publish customer performance, which keeps customer leadership under constant view.

We start with the regulatory and service pressures specific to your area, from billing accuracy to vulnerability. We map the function against peers under the same regulator, then search for leaders who have carried that scrutiny.

They make sure customers in vulnerable circumstances get the support they are owed, including Priority Services Register obligations. The role has moved from a compliance task to a board concern as financial hardship rises.

Vulnerability and priority services, billing and revenue operations, and complaints and ombudsman handling. Demand tracks regulatory scrutiny and the pressure high bills place on customers and service teams.

Yes. We place operational leaders who run contact centres and field service, and strategic leaders who set customer experience direction across the business, up to Chief Customer Officer.

Rarely to the depth these roles need. Poor customer performance here shows up in regulatory reporting and the press, so we test candidates against the specific regulator, the ombudsman route and the vulnerability duties that define the role.