Skills Analysis

See your team clearly

A confidential read on your customer team.

Start here
A customer team working together around a table

A read on your customer function from the people doing the work.

See how it works.

What a clear read on your team looks like.

What clients say

The most useful part was seeing what my team needed, laid out plainly. It confirmed some things I suspected and surfaced a few I had not.
John Pearson Head of Advice Services, Citizens Advice Gateshead
Turns out pay was not driving our retention. Growth and culture were. Stellify proved it and handed me a baseline to protect as we scale.
Phil Heron Operations Director, Optimum Medical
Stellify starts with diagnostic insight, so the role is properly defined and aligned to the business strategy. Evidence-led, and built to last.
James Revell Head Judge, CCMA
The skills analysis helps organisations see their capability gaps clearly. I recommend Stellify highly.
Tom Reekie Head of CX, NCP

Stellify Skills Analysis

A clear read on your team, in minutes.

See where your team is strong and where it needs support.

  1. 01

    Create your code

    2 minutes.

  2. 02

    Share it with your team

    They answer on their phones. Always confidential.

  3. 03

    Get your report

    Strengths, gaps and what to do first.

Know what your team needs.

Reach out and we will help you fill the gaps.

Get in touch

FAQs

How much does it cost to run a skills analysis?

Every analysis created from this page is free. We also offer premium reports to businesses we are recruiting for.

Is my team's data private and secure?

Yes. Answers are confidential and results are shown for the team as a group. Any group of fewer than 3 people is hidden, so nobody can be singled out. We are registered with the ICO (ZC173191) and handle all data under UK GDPR. Our privacy policy explains how we use it.

Who should complete it?

Everyone in the customer team you want a read on, including the managers. The report shows where managers and team members see things differently.

What do I get at the end?

A report showing your team's strengths, its gaps and what to do first.

What should we invest in first: sales, retention or cutting costs?

A strong customer leader works on all 3 in balance, because each one affects the others. The starting point is knowing what your team can do today, and that is what the skills analysis shows you.

How do I know if I need a new customer leader or to develop the team I have?

Start with the capability you already have. The analysis shows where your team is strong and where it is exposed, so you can decide between a hire, a restructure or development with evidence behind you.

Can I run one if I am not hiring right now?

Yes. Any leader of a customer team can run one, and many use it well before any hiring decision.