SPECIALISMS

Customer-first

Recruitment

Recruitment with your customers in mind. Placing leaders who build the journey to those who deliver day to day service levels.

From a contract hire to your next CCO, understanding your role and function is what we do. Operating across the entire customer landscape, we build the search around the results you need. 

Jobs we recruit for

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Customer Experience

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Customer Success

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Customer Operations

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Customer Service

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Customer Transformation

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Customer Insight
and Analytics

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Customer Leadership,
Board Level

“I was skeptical, but Area has completely transformed the way I manage my business. The data visualizations are so clear and intuitive, and the platform is so easy to use. I can't imagine running my company without it.”
ASHLEY WILLIAMS Product Developer at Webflow
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ASHLEY WILLIAMS Product Developer at Webflow
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat."
ASHLEY WILLIAMS Product Developer at Webflow
"The most useful part was seeing what my team needed, laid out plainly. It confirmed some things I suspected and surfaced a few I had not. As a leader, that is exactly the read you want before you make any decision about the team."
John Pearson Head of Advice Services Citizens Advice Gateshead
"Turns out pay was not driving our retention. Growth and culture were. Stellify proved it and handed me a baseline to protect as we scale."
Phil Heron Operations Director Optimum Medical
"Customer operations and CX functions are changing fast, and transactional executive search no longer fits. Stellify starts with diagnostic insight, so the role is properly defined and aligned to the business strategy. They challenge assumptions and work with leadership teams to make sure the position makes structural sense. Evidence-led, and built to last."
James Revell Head Judge CCMA
"Katy has placed me in my last three leadership roles over the past ten years. She is honest, direct and above all great at making the right match for your career and for the business. No one else I would trust with my search."
Joanne Head of Customer Insights
"The Stellify housing benchmark was a useful and informative read without being overwhelming. In a world of white papers it is good to get a to-the-point picture of what is happening externally. It is clear Stellify understands how customer functions are affected by changes in the social housing space."
Matt Executive Director Social Housing
"Katy has always been my go-to contact. She understands the complexities of social housing without being limited on how we compare to the wider customer landscape. I would trust Katy with my career and to hire my senior team."
Kelly Nasr Director of Customer Social Housing
"Capable people are easy to find. The hard part is finding leaders who fit the business, the culture and the stage of growth. Katy invests the time to understand both the organisation and the individual, looking past the CV to leadership style, values and long-term potential. Her introductions are aligned as well as qualified."
Rachel Percival Director of CX
"Katy is one of the most knowledgeable people I have worked with in the talent space. She takes the time to understand your strengths and where you want to get to, rather than matching a CV to a job description. Her skills analysis work helps organisations see their capability gaps clearly. I recommend Stellify highly."
Tom Reekie Head of CX, NCP
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Name Surname Position Company name

Hiring a customer leader?

Looking for your next role?

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Skills Analysis

Know your team 


before you change it

Team capability and your next hire are the same question. Our skills analysis gives you a fast read on where your customer function is strong and where it's exposed, and opens a sensible conversation about what to do next, a hire, a restructure, or development.

FAQs

  • How do I find the right role or sector here?

    Come in whichever way suits you. Search by function for the best person in a specific customer role wherever they have worked, or by sector for a leader who already knows your world. Both routes lead to the same place, a shortlist built around your outcome.

  • What level do you recruit at?

    Whatever level the role sits at, if it's specialist or business-critical to your customer function. That spans key individual contributor and team roles, Head of and senior leadership, right through to Chief Customer Officer. We don't cover volume or frontline hiring, and we'll say so early if that's what's needed.

  • Which seven customer functions do you cover?

    Customer experience, customer success, customer operations, customer service, customer leadership at board level, customer transformation, and customer insight and analytics.

  • Which sectors do you work in?

    Financial Services and Insurance, Regulated Essentials, Housing and Public Services, Retail and Consumer, Technology and Subscription, and Industrial and B2B.

  • Why do you only work in customer functions?

    Because depth wins when a role matters to the business. Running one kind of search means we know the roles, the people and the market properly, at every level from specialist and key team positions to the C-suite. That is what gives your shortlist real evidence behind it.