ROLES WE RECRUIT
Customer Leadership, Board Level
Recruitment for the leaders who put the customer at the top of the business.
Board-level Customer Leaders own the customer agenda where it counts most: at the top of the business, setting the strategy and holding the organisation to it.
Jobs we recruit for
Chief Customer Officer
Chief Experience Officer
Interim Chief Customer Officer
Managing Director, Customer
Non-Executive Director (Customer)
Customer Director
Customer Transformation Director
Customer Advisory Board
Board-level Customer Leaders own the customer agenda where it counts most: at the top of the business, setting the strategy and holding the organisation to it.
Jobs we recruit for
Chief Customer Officer
Chief Experience Officer
Interim Chief Customer Officer
Managing Director, Customer
Non-Executive Director (Customer)
Customer Director
Customer Transformation Director
Customer Advisory Board
What good looks like
The customer sits in the commercial plan, and someone at board level is accountable for it.
Where it fails
The customer remit gets bolted onto another director's job, and drops down the agenda the moment trading gets hard.
Skills
Executive leadership with a customer specialism at its core, credible in a P&L review and in a service review.
Leaders that succeed:
They own customer health and this quarter's pressure at the same time, and find the decision that serves both.
FAQs
What does a Chief Customer Officer (CCO) do?
A Chief Customer Officer owns the customer agenda at board level, setting the strategy and aligning operations, service, success and insight behind it. They hold the business to its customer commitments and make the commercial case for the customer in board terms: revenue, risk and retention.
What is the difference between a Chief Customer Officer and a CX Director?
A CX Director usually leads customer experience as a function, while a Chief Customer Officer owns the entire customer relationship at board level, across every customer function. The CCO carries a commercial mandate and a seat at the top table. The difference is one of scope and authority, not seniority alone.
How much does a Chief Customer Officer earn in the UK?
A Chief Customer Officer in the UK typically earns a total package of around £130,000 to £250,000 or more, with base salary commonly £120,000 to £200,000 plus bonus and equity. Package rises with company size and sector. Public benchmarks put the average near £137,000, with total pay reaching £274,000. (Indicative; confirm against Stellify placement data.)
When should a business appoint a board-level customer leader?
A business should appoint one when the customer needs a voice in the decisions that shape the company, rather than only in the functions that serve it. If customer strategy is fragmented across departments, or retention has become a board-level risk, a CCO gives it ownership and a commercial mandate.
Do you provide interim or fractional Chief Customer Officers?
Yes. Stellify places interim and fractional customer leaders as well as permanent appointments, which suits businesses that need senior customer strategy without a full-time board hire. A fractional CCO can set the strategy and build the function before a permanent leader takes it on.
What should a board look for in a customer leader?
A board should look for commercial authority, more than customer expertise alone. The strongest candidates build cross-functional coalitions, translate customer strategy into board-level outcomes, and are as credible in a P&L review as a service review. Evidence of influence at executive level matters most.
Hiring a customer leader?
Looking for your next role?
Customer Experience Leaders own how it feels to be your customer; the strategy, the journey design and the voice of the customer programme.
Jobs we recruit for
Customer Experience Strategy Lead
Customer Experience Manager