LOCATION
Customer leadership recruitment in Leeds
Stellify recruits senior customer leaders in Leeds, a financial services city first: banks, building societies and insurers with customer functions answering to the FCA and Consumer Duty, alongside health, legal and a growing digital sector.
We find leaders who have raised service under regulatory scrutiny, for the Leeds employers who cannot compromise on either.
Types of roles we recruit for in Leeds
Head of Customer Outcomes
Head of Complaints and Redress
Head of Vulnerable Customers
Head of Customer Service
Head of Customer Operations
Consumer Duty and Conduct Lead
Customer Experience Director
Chief Customer Officer
FAQs
Do you recruit regulated customer leaders across Leeds and Yorkshire?
Yes. Leeds is a financial services city first, and we recruit across it and the wider Yorkshire market for leaders who have raised service under regulatory scrutiny.
Which customer roles are hardest to fill in Leeds?
Regulated roles: customer outcomes, vulnerable customers, complaints and redress, and Consumer Duty leadership, where demand outstrips the people who have done the work.
Why does regulated experience matter for a Leeds customer hire?
Banks, building societies and insurers here answer to the FCA and Consumer Duty, so we test candidates against the conduct requirements attached to the role, not service alone.
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